SHOP POLICY

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ADAM of LONDON
Telephone: +44 (0)20 8960 6944 (+fax)
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:

Our site’s registration form requires users to give us contact information (like their name and email address). The customer’s contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (like their email address), and financial information (like their account or credit card numbers). The customer’s contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user’s identity and for use as account numbers in our record system.

Security:

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

If you have any questions about the security at our web site, please contact us here!

Terms & Conditions:

For our full Terms & Conditions please contact us here!

Postal & Returns:

Adam Of London Postal Shop Policy – All mail order enquiries are at: Hotline: 0208 960 6944 Postal address is: 11 Portobello Green 281 Portobello Road London W10 5TZ Postal Policy Please Note: That due to Postage being incorrectly assigned to some previous Orders, Adam of London has now been forced to set THE MAXIMUM Postal Rate per Category as the Default Value on the Default Dropdown Select Menu. This is designed to act as a prompt for Customers that have overlooked their correct postal option and not an unfair additional cost. Please make sure that you take full responsibility for the accuracy of each order. Adam of London ideally is able to dispatch ordered items within 48 hrs of receipt of correctly completed order. The cost of delivery is based on product/weight. UK orders are either sent first class Royal mail or by 48 hr Parcel force service depending on what is most cost effective. You can see how much the postage is by viewing your basket at any time. Adam Of London Returns Shop Policy – We hope you will be happy with your Adam of London purchase and if you follow our price, size and colour checks closely, then we feel that there will seldom be the case for a return. HOWEVER, IF THERE IS AN ACCEPTABLE reason we are happy to exchange or refund the original purchase price but all postal return costs cannot be covered. We are fair-minded AND OFFER A WARM FRIENDLY SERVICE, but will not accept unfair demands in this area. All returns must be in ‘shop state’ condition and we would also advise that you obtain ‘proof of delivery’ – available free from any Post office when returning any item. Then we are happy to return the full purchase amount. We offer discretion on a one to one basis for our network members, account customers and regular visitors. If you are purchasing a gift for someone, please make sure you follow our pre-sales advice as closely as possible. If you would like to exchange any item we will send the replacement as soon as possible but sadly cannot cover dispatch costs if purchased online. For our full Terms & Conditions please contact us here!

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